FAQ

What is Joopz and how does it work?

Joopz is a "web text" messaging service that allows its users to send messages from the web to any mobile phone in the U.S. or Canada, and back!

Joopz allows you to send a text to a group of telephone numbers via our web interface. The recipient’s will receive your message on the date and time of your choice, from the telephone number you choose when signing up for an account. In the interface, you will have access to all conversations, replies and messaging history.

Who should use Joopz?

Joopz was created to make text messaging easier to use, more convenient and more accessible. Think of Joopz as your online command center for text messaging. Joopz has been well received by all types of people – from young professionals stuck behind a PC all day - to college students working in the library all night - to parents who want to reach their kids after school. If you get frustrated with sending text messages from your cell phone’s tiny keypad while you’re at work or in class – you’re not alone! Try it today and you’ll be sending and receiving text messages in no time.

What are my purchase options?

We offer both a Monthly Messaging plan and a Pay as You Go Messaging plan and you are never charged for any undeliverable messages.

Monthly Messaging plan messages expire 30 days after the initial date of purchase and do not roll over towards the next month. Monthly plans are automatically renewed

Do my messages every expire?

All Pay as You Go plan messages never expire.

Monthly Messaging plan messages are valid for 30 calendar days after your initial date of purchase and do not roll over towards the next month.

How does Joopz differ from other web-based SMS services?

As far as we know, Joopz is the only web-based service that allows two-way web texting – from the web to the phone and back. With other services, replies will go to the sender's phone or email address – not ideal for real-time planning or collaboration.

Joopz also offers unique features like Group Messaging, Scheduled Messaging, Reminders, and SMS Forwarding.

Does Joopz work with all mobile providers?

Yes. Joopz works to all major U.S. and Canadian wireless providers. Please let us know if you have trouble using Joopz on your wireless provider.

What charges, if any, will my carrier charge me for using Joopz?

You will not incur any charges from your wireless carrier for sending out or receiving text messages using Joopz. However, if you turn SMS forwarding on (so that you receive responses on your mobile phone in addition to the Joopz website), then your carrier will charge you what they normally do when you receive a text message on your mobile phone.

Will the person receiving my text messages be charged?

Yes, the person you send a text message to will be charged by their carrier as they normally would for receiving a text message. For carriers, a Joopz text message is no different than receiving a text message directly from your mobile phone. So, depending on what type of text messaging plan they have, they will be charged accordingly.

How do I send a message with Joopz?
  1. Create an account by choosing a username and password and entering your mobile phone number.
  2. Once you're logged in, type a message into the message window.
  3. Enter the mobile number of the person receiving your message.
  4. Choose to send the message immediately, or specify a later time or date.
  5. Click "send the message."
How does Group Messaging work?

Group Messaging works exactly the same as individual messaging (see "How do I send a message with Joopz?"), except instead of entering just one recipient's mobile number, you can enter up to 10. You can also assign names to your groups so you don't have to type in all those numbers every time.

When using Group Messaging, you also have the option of web texting in Broadcast mode or Chat mode. In Broadcast mode, when someone in your group replies to the message, their reply only comes to you. Chat mode means replies are sent to everyone else in the group - like hitting "Reply All" to an email.

What if I need to log off? Is there a way to redirect incoming messages to my phone?

Yes, it's called SMS Forwarding. If you've started a conversation on Joopz but need to get up from the computer, click on this feature and it will automatically forward all incoming messages to your mobile phone. You won't miss a word!

Can I send Joopz messages from abroad?

Yes! Joopz web texts can be sent from any web-enabled device worldwide to any U.S. or Canadian mobile phone.

Does Joopz work with international numbers?

At the moment, Joopz web texts can only be sent to U.S. and Canadian mobile phones, but we're working hard to expand this to as many countries as we can.

Can I sign up for Joopz with an international mobile phone number?

Yes. International users can sign up to use Joopz, but SMS forwarding is not available to these users. We hope to make all of Joopz's functions fully available to all users very soon.

How can I get in touch with someone at Joopz?

We’d love to hear from you. The Joopz Customer Care team can be reached at joopz@mobile-sphere.com or by calling (617) 399-9980.

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